This shipping policy outlines the terms and conditions for delivery of goods purchased through Cecile Tulkens Ltd. By placing an order, you agree to the terms described below.
SHIPPING METHODS AND COSTS
All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise. You will receive a confirmation email once your order has been shipped with a tracking number.
Our standard shipping rates & methods are as follows:
UK
Service: ROYAL MAIL FIRST CLASS DELIVERY | DHL Express UK
Base shipping fee: £5 | £10
Delivery: 1-3 working days
EU
Service: DHL Express Worldwide
Base shipping fee: £25
Delivery: 2-5 working days
US
Service: DHL Express Worldwide
Base shipping fee: £35
Delivery: 2-5 working days
ROW
Service: DHL Express Worldwide
Base shipping fee: £45
Delivery: 3-7 working days
PROCESSING TIME
Orders are processed within 2–3 business days, excluding weekends and public holidays.
You will receive a confirmation email once your order has been dispatched.
DELIVERY TIMEFRAMES
Estimated delivery times will vary depending on your location and chosen shipping method. Standard delivery typically takes 1–2 business days for domestic orders and 7–14 business days for international orders.
Delays may occur due to customs clearance, courier delays, or other unforeseen circumstances.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
INTERNATIONAL SHIPPING
International shipping is available to most countries. Additional customs fees, duties, or taxes will be the responsibility of the customer. Cecile Tulkens Ltd will not be responsible for any issues related to customs fees, duties, or taxes for international orders.
If there are any other problems with customs / the country officials need documentation or clarification, please contact studio@ceciletulkens.com for more information.
Please ensure that your shipping address is complete and accurate to avoid delays or returns.
Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery.
CHANGES TO THE SHIPPING POLICY
Cecile Tulkens Ltd reserves the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting to the website.
For further inquiries, please contact us at studio@ceciletulkens.com.
