SCARF IN MINT
100% Shetland wool
Knitted in house on 5gg Handflat.
Shaped points, 1x1 full tuck for a plush feeling
Made in London, UK
Shipping Policy
This shipping policy outlines the terms and conditions for delivery of goods purchased through Cecile Tulkens Ltd. By placing an order, you agree to the terms described below.
SHIPPING METHODS AND COSTS
All deliveries are subject to the delivery costs which will be quoted at checkout. All costs are to be paid by the customer unless stated otherwise. You will receive a confirmation email once your order has been shipped with a tracking number.
Our standard shipping rates & methods are as follows:
UK
Service: ROYAL MAIL FIRST CLASS DELIVERY | DHL Express UK
Base shipping fee: £5 | £10
Delivery: 1-3 working days
EU
Service: DHL Express Worldwide
Base shipping fee: £25
Delivery: 2-5 working days
US
Service: DHL Express Worldwide
Base shipping fee: £35
Delivery: 2-5 working days
ROW
Service: DHL Express Worldwide
Base shipping fee: £45
Delivery: 3-7 working days
PROCESSING TIME
Orders are processed within 2–3 business days, excluding weekends and public holidays.
You will receive a confirmation email once your order has been dispatched.
DELIVERY TIMEFRAMES
Estimated delivery times will vary depending on your location and chosen shipping method. Standard delivery typically takes 1–2 business days for domestic orders and 7–14 business days for international orders.
Delays may occur due to customs clearance, courier delays, or other unforeseen circumstances.
TRACKING YOUR ORDER
Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor the status of your delivery.
INTERNATIONAL SHIPPING
International shipping is available to most countries. Additional customs fees, duties, or taxes will be the responsibility of the customer. Cecile Tulkens Ltd will not be responsible for any issues related to customs fees, duties, or taxes for international orders.
If there are any other problems with customs / the country officials need documentation or clarification, please contact studio@ceciletulkens.com for more information.
Please ensure that your shipping address is complete and accurate to avoid delays or returns.
Please note a signature is required to receive your order so please ensure someone is home or you may arrange another time to attempt delivery.
CHANGES TO THE SHIPPING POLICY
Cecile Tulkens Ltd reserves the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting to the website.
For further inquiries, please contact us at studio@ceciletulkens.com.
Return & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at studio@ceciletulkens.com. Please note that returns will need to be sent to the following address: Bayford Street, Unit 5.3/5.6 Bayford Industrial Estate, London, E8 3SE, United Kingdom.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at studio@ceciletulkens.com
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing in full or in part or if you receive the wrong item, so that we can evaluate the issue and make it right.
DELIVERY ISSUES AND COURIER INVESTIGATIONS
For claims involving lost, damaged, or missing items after dispatch:
We will initiate an investigation with the courier company upon receiving your claim. The timeline for completing the investigation will depend on the courier company's policies and procedures.
Refunds or replacements will be processed once the investigation is concluded and the courier company provides their findings.
To assist with the investigation, we may request evidence, such as photos of the package, delivery label, and any other relevant details.
We appreciate your patience and understanding during this process.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns for Merch or on sale items unless faulty.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Shipping charges for the return will be deducted from the refund amount.
If more than 15 business days have passed since we’ve approved your return, please contact us at studio@ceciletulkens.com.